# ZoeyAI

> ZoeyAI is a multi-industry AI chatbot for Australian business websites. It answers visitor questions using content the business has trained it on, captures leads (name, phone, email and custom fields) through natural conversation, and hands the conversation to a human whenever the business wants. It installs with one script tag. Prices are in AUD and include GST, with a 7-day free trial and no credit card required.

ZoeyAI is an independent software product. It is not tied to any single industry. Last reviewed: 6 November 2026. A longer version of this file is at https://www.zoeyai.com.au/llms-full.txt.

## What ZoeyAI is

- A website chat widget with AI replies, lead capture and human takeover, managed from an admin dashboard.
- Each business gets its own workspace with its own training content, AI personality, leads and conversations.
- AI replies are generated through Anthropic's Claude models. A free Starter plan offers human-only live chat with no AI.
- Built and priced for Australian small and medium businesses. Pricing is in Australian dollars (AUD), including GST.

## Who it is for

ZoeyAI suits any business with a website that wants to answer customers outside staffed hours, capture enquiries and keep a person in the loop. It is general-purpose rather than built for one sector. Examples of the kinds of service businesses it can be used by:

- Trades and home services
- Health practices and clinics (for example dental clinics)
- Real estate
- Professional services
- Hospitality
- Retail and ecommerce
- Fitness and beauty
- Moving and storage

## Key features

- AI chat: streaming replies drawn from the business's own training content (Basic plan and above).
- Lead capture: collects name, phone and email through conversation, plus custom fields set per workspace.
- Human takeover: staff can step into any live conversation from the dashboard (Basic and above).
- Training: FAQ entries, custom training sections and a website scanner that extracts content from a URL.
- Knowledge base: a structured FAQ the AI references before answering (Basic and above).
- Unknown questions: when the AI cannot answer, it collects the visitor's contact details and flags the conversation for human review.
- Admin dashboard: conversations, leads, analytics and team management; email digest on Basic and above.
- A/B testing of AI personality, mission or company knowledge with a two-proportion Z-test (Pro and above).
- Webhooks for Zapier, Make, n8n or custom endpoints, CSV export, saved replies and removal of ZoeyAI branding (Pro and above).
- Enterprise adds unlimited conversations and team members, widget theming, the embed API, advanced A/B testing and a dedicated account manager.

## How it works and how to install it

1. Sign up at https://www.zoeyai.com.au/admin/signup (no credit card needed for the trial).
2. Set the AI's name, greeting and personality, then add training content: FAQ entries, custom sections or a website scan.
3. Paste one script tag before the closing body tag on your website. The dashboard shows your own key:

```html
<script src="https://www.zoeyai.com.au/widget.js" data-key="YOUR_WORKSPACE_KEY" async></script>
```

4. Test it as a customer would, then review real conversations and update the training as the business changes.

Step-by-step guide: https://www.zoeyai.com.au/blog/how-to-add-an-ai-chatbot-to-your-website

## Pricing (AUD, including GST)

- Starter: Free. Human-only live chat widget (no AI), lead capture forms, basic analytics, 1 team member.
- Basic: $29 a month incl. GST ($24 a month incl. GST when billed annually, $288 a year). AI chat with 100 conversations a month, knowledge base, website scanner, human takeover, email digest, 1 team member.
- Pro: $79 a month incl. GST ($66 a month incl. GST when billed annually, $792 a year). Everything in Basic plus 250 AI conversations a month, A/B testing, webhooks, CSV export, saved replies, branding removal, 5 team members and priority support.
- Enterprise: custom pricing. Unlimited conversations and team members, advanced A/B testing, widget theming, embed API, dedicated account manager. Contact https://www.zoeyai.com.au/contact.
- Free trial: every new account gets a 7-day free trial with full access and no credit card required. If no payment details are added by the end of the trial, the workspace moves to the free Starter plan and keeps its data, widget and lead capture; AI replies pause until a paid plan is chosen.

Plans and current prices: https://www.zoeyai.com.au/#pricing (there is no separate /pricing page).

## Data, privacy and hosting

- Privacy: ZoeyAI's privacy policy states compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
- Service providers named in the privacy policy: Anthropic (AI responses), Supabase (database and authentication), Stripe (payments), Resend (transactional email), Vercel (hosting and CDN) and Sentry (error tracking). The policy states that ZoeyAI does not sell personal information.
- Hosting: the application's serverless functions are configured to run in Vercel's Sydney region (syd1). The privacy policy also notes that some providers, including Anthropic and Vercel, may store data in the United States, so data is not exclusively held in Australia.
- Security: data is encrypted in transit and at rest, per the product's published FAQ.
- Retention: archived conversations are deleted after 90 days of archival; audit logs are kept for 180 days; on account closure data is deleted within 30 days, except where the law requires otherwise. See the privacy policy for details.

## Frequently asked questions

**What is ZoeyAI?** A multi-industry AI chatbot for Australian business websites that answers questions, captures leads and hands over to humans.

**How much does it cost?** Starter is free (human-only chat). Basic is $29 a month incl. GST and Pro is $79 a month incl. GST, both in AUD. Enterprise is custom.

**Is there a free trial?** Yes. Every new account gets 7 days of full access with no credit card required.

**What happens after the trial?** Without payment details the workspace moves to the free Starter plan. Data and settings are kept; AI replies pause until a paid plan is chosen.

**How do I add it to my website?** Paste one script tag (the widget.js snippet above) with your workspace key.

**How does the AI learn about my business?** From FAQ entries, custom training sections and a website scanner that extracts content from your site.

**What if the AI cannot answer?** It collects the visitor's contact details and flags the conversation for human review. Staff can also take over live.

**Can it connect to other tools?** On Pro and Enterprise, webhooks can send leads and conversation events to Zapier, Make, n8n or a custom endpoint.

**Does it replace my team?** No. It handles routine questions and capture, and staff can take over any conversation at any time.

## Key pages

- [Home](https://www.zoeyai.com.au): product overview, features and FAQ
- [Pricing](https://www.zoeyai.com.au/#pricing): plans and prices on the home page
- [Blog](https://www.zoeyai.com.au/blog): guides on AI chatbots for Australian businesses
- [Contact](https://www.zoeyai.com.au/contact): email and support tickets (support@zoeyai.com.au)
- [Support](https://www.zoeyai.com.au/support): help and support tickets
- [Sign up](https://www.zoeyai.com.au/admin/signup): start the 7-day free trial
- [Privacy policy](https://www.zoeyai.com.au/privacy)
- [Terms of service](https://www.zoeyai.com.au/terms)
- [Sitemap](https://www.zoeyai.com.au/sitemap.xml)
- [RSS feed](https://www.zoeyai.com.au/rss.xml)

## Blog and guides

- [How to Add an AI Chatbot to Your Website in 7 Steps](https://www.zoeyai.com.au/blog/how-to-add-an-ai-chatbot-to-your-website): choose a goal, gather your information, train the chatbot, paste one script, test and keep it accurate.
- [AI Chatbot vs Live Chat: Which Should You Choose?](https://www.zoeyai.com.au/blog/ai-chatbot-vs-live-chat): cost, coverage, accuracy and customer experience compared, and when a hybrid with human handover works best.
- [AI Chatbot for Lead Generation: A Practical Guide](https://www.zoeyai.com.au/blog/ai-chatbot-for-lead-generation): what to ask, when to hand over to a person, how to measure results and Australian privacy considerations.
- [AI Chatbot for Dental Clinics: A Practical Guide for Australian Practices](https://www.zoeyai.com.au/blog/ai-chatbot-for-dental-clinics): answering patient questions, capturing appointment requests, advertising and privacy rules, and urgent enquiries.
- [AI Chatbot for Real Estate Agents: A Practical Guide for Australian Agencies](https://www.zoeyai.com.au/blog/ai-chatbot-for-real-estate-agents): handling buyer, seller, landlord and tenant enquiries, capturing appraisal requests, keeping price claims factual, privacy and spam rules, and routing leads to the right agent.
- [AI Chatbot for Tradies: Capture More Jobs While You're on the Tools](https://www.zoeyai.com.au/blog/ai-chatbot-for-tradies): answering service and area questions, capturing quote requests, routing urgent jobs to the phone, keeping licence and price claims factual, privacy and spam rules, and measuring results.
- [AI Chatbot for Accountants and Bookkeepers: A Practical Guide for Australian Firms](https://www.zoeyai.com.au/blog/ai-chatbot-for-accountants): answering practice, fee and document questions, capturing new-client enquiries, keeping answers general rather than tax advice, TPB registration, privacy and spam rules, routing enquiries and measuring results.
- [AI Chatbot for Gyms and Fitness Studios: A Practical Guide for Australian Operators](https://www.zoeyai.com.au/blog/ai-chatbot-for-gyms-and-fitness-studios): answering membership and class questions, capturing trial enquiries, keeping terms and health claims accurate, privacy and spam rules, routing leads and measuring results.
- [AI Chatbot for After-Hours Enquiries: How to Capture Leads While You're Closed](https://www.zoeyai.com.au/blog/ai-chatbot-for-after-hours-enquiries): answering website questions outside business hours, being clear about when the team is available, capturing leads, sending urgent requests to the right phone line, privacy and spam rules, next-day follow-up and measuring results.
- [AI Chatbot for Ecommerce Stores Australia: A Practical Guide for Online Retailers](https://www.zoeyai.com.au/blog/ai-chatbot-for-ecommerce-stores-australia): answering product and shipping questions, capturing shopper details, keeping claims accurate under Australian consumer rules, privacy and spam consent, routing order issues to support and measuring results.
- [How to Train an AI Chatbot on Your Website Content in 6 Steps](https://www.zoeyai.com.au/blog/how-to-train-an-ai-chatbot-on-your-website-content): audit and clean up your pages, scan your website to build a knowledge base, fill gaps with FAQs and notes, set limits on what the chatbot must not say, test with real customer questions and review transcripts weekly.
- [AI Chatbot Human Handover Best Practices: 8 Rules for Smooth Handoffs](https://www.zoeyai.com.au/blog/ai-chatbot-human-handover-best-practices): when an AI chatbot should hand over to a person, being upfront that it is an AI, making it easy to ask for a human, passing the full transcript, setting expectations after hours, notifying the right person, privacy considerations and reviewing handovers weekly.
- [AI Chatbot Privacy Australia: What the Privacy Act and APPs Mean for Your Business](https://www.zoeyai.com.au/blog/ai-chatbot-privacy-australia): Privacy Act and Australian Privacy Principles for website chatbots, OAIC guidance on commercially available AI products, minimal collection, notices, security, retention, spam consent and a practical launch checklist.
- [Intercom Alternative for Small Business: How to Choose Without Overpaying](https://www.zoeyai.com.au/blog/intercom-alternative-for-small-business): when a full communications suite is more than you need, what to compare (accuracy, leads, handover, after-hours, AUD pricing, data terms), a fair suite-vs-focused-chatbot framing and a migration checklist.
- [Tidio Alternative Australia: What to Look For in an AI Chatbot for Local Businesses](https://www.zoeyai.com.au/blog/tidio-alternative-australia): how Australian SMBs evaluate chatbot tools on AUD pricing incl. GST, content accuracy, lead capture, spam and privacy rules, human handover and a two-week trial plan.

## Optional

- [llms-full.txt](https://www.zoeyai.com.au/llms-full.txt): longer product details and post abstracts